Returns & Refunds

We want you to be happy with what you receive. Because almost everything we make is printed to order, this policy is a little different from a normal shop.

Custom items

Anything printed with your artwork, or made for a specific school group, is produced for you and cannot be resold. We cannot accept it back because you changed your mind, ordered the wrong size, or no longer need it.

Please check your size and your design carefully before ordering — the preview you approve is what we print.

If we got it wrong

If your order is faulty, damaged, or not what you approved, we will reprint it or refund you. That includes the wrong size being sent, a printing fault, or artwork placed differently from the preview.

Tell us within 14 days of collecting your order, with a photo of the problem if you can, at support@ecmcustomdesigns.com. We will sort it out.

Cancelling

You can cancel for a full refund any time before we start production. If printing has already begun we may not be able to, since the garment cannot be reused. Get in touch as soon as you can and we will tell you where your order has got to.

Refunds

Refunds go back to the card you paid with. Your bank usually takes a few working days to show it.